Recommends ways for companies to retain current customers by making better use of their customer information files, maintaining communications, and other techniques for keeping customers satisfiedThe service blueprint is an organizing tool for assisting managers in assembling appropriate resources for effective implementation of the service concept. ac Human resources. By answering the question aquot;What exactly will service providers do?
|Author||:||Terry G. Vavra|
|Publisher||:||Irwin Professional Pub - 1992|