Six Sigma has taken the corporate world by storm and represents the thrust of numerous efforts in manufacturing and service organizations to improve products, services, and processes. Although Six Sigma brings a new direction to quality and productivity improvement, its underlying tools and philosophy are grounded in the fundamental principles of total quality and continuous improvement that have been used for many decades. Nevertheless, Six Sigma has brought a renewed interest in quality and improvement that few can argue with, and has kept alive the principles of total quality developed in the latter part of the 20th Century. AN INTRODUCTION TO SIX SIGMA AND PROCESS IMPROVEMENT, 2e shows students the essence and basics of Six Sigma, as well as how Six Sigma has brought a renewed interest in the principles of total quality to cutting-edge businesses. Important Notice: Media content referenced within the product description or the product text may not be available in the ebook version.It uses a type of matrix diagram to present data and information. QFD originated in 1972 at Mitsubishia#39;s Kobe shipyard site. Toyota began to develop the concept shortly thereafter and has used it since 1977 with impressive results. Between January 1977 and October 1979, Toyota realized a 20 percent reduction in start- up costs on the launch of a new van. ... Xerox and Ford initiated the use of QFD in the United States in 1986 (at that time, more than 50 percent of major Japaneseanbsp;...
|Title||:||An Introduction to Six Sigma and Process Improvement|
|Author||:||James Evans, William Lindsay|
|Publisher||:||Cengage Learning - 2014-05-13|