... When the lending is confirmed and related lending terms are negotiated, the stage of document preparation begins. ... Thus, the internal measure selected for assessment at this stage is whether and when to make a timely reaction to anyanbsp;...
|Title||:||Benchmarking in Services|
|Author||:||Jaideep G. Motwani, Victor E. Sower|
|Publisher||:||Emerald Group Publishing - 2006|