Chief Customer Officer

Chief Customer Officer

4.11 - 1251 ratings - Source

For both marketing and customer service, layering the customer work on top of existing responsibilities should not be considered a no-brainer. There are ... You just have to be aware of this and plan for how to fill in the missing leadership skills. ... For example, in a complicated industry like insurance, the companies that are advancing do so because theya#39;ve demystified the mechanics of getting a quote.

Title:Chief Customer Officer
Author:Jeanne Bliss
Publisher:John Wiley & Sons - 2011-01-06


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