Praise for Chocolates on the Pillow Aren't Enough qJonathan recognizes that in today's Internet-fed, savvy-consumer world, it is the people-to-people connections, regardless of price point, that differentiate a customer's experience. Gimmicks come and go, but without sincere and caring people delivering the overall experience, from start to finish, well, it's true--chocolates on the pillow are not enough. A great read!q ?David Neeleman, founder and CEO, JetBlue Airways Corporation qIf you don't work for your customer, you're not doing your job. Who better to turn to for lessons in great customer experiences than Jonathan Tisch? He has long been one of the most respected leaders in travel and hospitality, and when it comes to treating all customers like guests, to put it simply, he gets it. And then some.q ?Millard S. Drexler, Chairman and CEO, J. Crew Group qWhat brings customers back to my restaurants? Why do viewers watch my TV show? It's more than Bam! It's delivering a kicked-up customer experience. Tisch is the guy who knows how to do this best. His book gives the inside scoop on how to excite your customers and bring 'em back for more.q ?Emeril Lagasse qAttention to detail, passion, and dedication are a few of the things that made me successful as an athlete. Jonathan knows that by doing the same in business, you maximize the customer's experience and outscore the competition.q ?Tiki BarberThe proven insights that fill these pages will help you: Use technology to create intimate connections with customersawithout losing the human touch Find ways to expand your organizationa#39;s offerings beyond the basic product or service you ...
|Title||:||Chocolates on the Pillow Aren't Enough|
|Author||:||Jonathan M. Tisch, Karl Weber|
|Publisher||:||John Wiley & Sons - 2007-02-26|