New York City's top concierge gives up a keyhole view into the luxe hotel rooms, private dining and dressing rooms of the ridiculous, rich and demanding Michael Fazio is the ultimate behind-the-scenes support man. Want two orchestra tickets to the Broadway musical that just won the Tony? Call Fazio. How about an upgrade to first class on an overbooked overnight flight to Tokyo? Call Fazio. Or a roomful of fresh hydrangeas--in winter? That's right. Call Fazio. From his early start as the harried and neglected personal assistant to a typical L.A. casting agent, Fazio took what he learned there and moved into concierge work at New York City's Intercontinental Hotel, where he was eventually able to parlay his services into a large and successful business of his own. In Concierge Confidential, Fazio reveals the behind-thescenes madness that goes into getting the rich and famous what they want, and shares some great insider knowledge on how to get access to the unattainable without making the concierge, waiters and other service people crazy. A few of Fazio's tips include: ac When and how much to palm in tips ac How to get a seat or ticket to the hottest thing in town ac How to avoid being labeled a rube the minute you walk through the door ac How you can become your favorite store or restaurant's most beloved customer ac And much moreThe businessmen would go in and get measured and the tailor would make custom suits for them at a cost of upward of ... one of them believed that they invented the idea of strewing rose petals about the room to create an air of romance.
|Author||:||Michael Fazio, Michael Malice|
|Publisher||:||Macmillan - 2011-02-01|