This is the first systematic comparative study into how consumer ADR systems (usually ombudsmen and mAcdiateurs) work, the differing national architectures within which they operate and how they can be improved. It describes ADR schemes in Belgium, France, Germany, Lithuania, the Netherlands, Poland, Slovenia, Spain, Sweden and the United Kingdom as well as emerging pan-EU dispute resolution schemes. Use of the techniques of mediation, conciliation and adjudication are noted. It also covers EU measures on consumer ADR, and 2011 proposals for legislation on ADR and ODR. Data on volumes, cost and duration of ADR schemes are compared, both between different systems and with courts. The authors' findings underpin EU and national developments, and outline options for future policy. Findings and proposals are included for the functions, scope, performance, essential requirements, architecture and operation of ADR systems. The relationships between ADR, courts and regulators are discussed, and need for reforms are noted. This is a ground-breaking work that will have a major impact on European legal systems.Ombudsman Services: Property (OS:P).336 It has about 7500 members.337 The OS:P received over 5, 843 contacts during 2010a2011, 74 per cent by ... Both schemes are free for consumers to use, but subject to a maximum award of Ap 25, 000anbsp;...
|Title||:||Consumer ADR in Europe|
|Author||:||Christopher Hodges, Iris Benöhr, Naomi Creutzfeldt-Banda|
|Publisher||:||Bloomsbury Publishing - 2012-05-10|