CONTACT US develops high-end professional English language communication skills for the BPO industry. This manual contains a comprehensive introduction to the course, outlining the teaching approach and describing the unit structure in detail. It includes model answers to the activities and keys to exercises as well as photocopiable materials.The role of the teacher is one of a facilitator. Much time is lost in ... Measuring communication outcomes as a result of communications training is a critical success factor for our industry clients. The series uses the Business ... communication skills. The input segments include: geographical information ( maps, states, capitalanbsp;...
|Title||:||Contact US! Trainer's Manual|
|Author||:||Jane Lockwood, Hayley McCarthy|
|Publisher||:||Cambridge University Press - 2010-06-21|