The history of crisis management shows that companies embark on particular strategies in response to crisis. So why are some companies' crisis communication strategies successful, while others are not? The purpose of this book is to broaden the existing knowledge of crisis response strategies by focusing on corporate identity as one of the factors that is most likely to influence their choice. Drawing upon insights from the sensemaking and chaos theories, as well as traditional and alternative, non-European, approaches to strategy formation, Olga Bloch contends that there is a reciprocal relationship between corporate identity and crisis response strategies. This relationship is examined on the example of Toyota Motor Corporation's communication in response to a crisis caused by a series of recalls of its vehicles in 2009-2010.... it has issued at least three technical service bulletins to its deal- ers warning of problems with the new electronic throttles in the 2002 and 2003 Camry. LA Times , 29.11.2009 Toyota responded in an objective manner, referring to a number.
|Title||:||Corporate Identity and Crisis Response Strategies|
|Publisher||:||Springer - 2014-01-01|