Outstanding leadership is the kind that inspires employees, delights customers, and achieves extraordinary business results. And no one knows more about this kind of leadership than Lee Cockerell, the man who ran Walt Disney WorldAr Resort operations for over a decade. In Creating Magic, he shares the ten practical, common sense strategies that guided his own journey from a poor farm boy in Oklahoma to the head of operations for a multibillion dollar enterprise. Combining surprising business wisdom with insightful and entertaining stories from his four decades on the front lines of some of the world's best-run companies, Lee shows all of us - from small business owners to managers at every level - how to become better leaders by infusing quality, character, courage, enthusiasm and integrity into our workplaces and our lives.For example, when a couple once told a restaurant server that theya#39;d lost their childa#39;s pacifier and the hotel store wasclosed, the server tracked ... Anothertime a merchandise Cast Member overheard a Guest tellhis wife thathea#39;d left hiscell phone charger at home; she went toWalMart the ... He wenttothe company executives, who contacted the producers of the TV show Extreme Makeover: Home Edition.
|Publisher||:||Random House - 2010-01-26|