Customer Care Excellence

Customer Care Excellence

4.11 - 1251 ratings - Source

Customer loyalty is essential to the long term financial success of your business, but with more choice then ever before, customers today have high expectations of products and services. You need a top notch customer services system in place, and Customer Care Excellence will enable you to achieve just that.In clear, practical language, this book takes you through how you can develop and sustain a customer-service focus within your company. Emphasizing both strategic and practical aspects of customer care, Customer Care Excellence explains how gaining customer commitment and motivating employees to deliver an excellent service at all your company's touch points can ensure successful results and satisfied customers.This new edition also includes new material on how online technology has affected customer service and employee and customer engagement, illustrated with new examples from Tesco, John Lewis and eBay.How to Create an Effective Customer Focus Sarah Cook. investment in training has been repaid many times as problems are solved more readily and the quality of customer response has improved. Axa Sun Life reorganized its customeranbsp;...

Title:Customer Care Excellence
Author:Sarah Cook
Publisher:Kogan Page Publishers - 2008


You Must CONTINUE and create a free account to access unlimited downloads & streaming