Forms are one of the most frequent ways a citizen interacts with government departments. If a form is badly designed it is likely lead to errors and increase processing costs, also the public is less inclined to believe that progress is being made to a more responsive and accessible service. Based on an NAO report (HC 1145 2002-03 ISBN 0102923604), the Committee took evidence from the Inland Revenue, DES, DWP and Passport Service on the three main issues of: designing user friendly forms; improved administrative efficiency; progress to providing online services. The \are 12 main recommendations.Department for Work and Pensions, Department for Education and Skills, Inland Revenue and UK Passport Service Department for Work and Pensions, Department for Education and Skills, ... This relates to the tax calculation guide.
|Author||:||Great Britain. Parliament. House of Commons. Committee of Public Accounts|
|Publisher||:||The Stationery Office - 2004-06-29|