Driving Innovation in Service Organisations

Driving Innovation in Service Organisations

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With an ever increasing globalization of the economy, rapid technological progress, and intensifying competition, service firms such as airports constantly have to fuel the engine of renewal to keep on prospering. Nevertheless, research is still left with the critical question how service firms can manage their ability to innovate. By applying a resource perspective, Jessica Scheler explores drivers and barriers affecting the ability to innovate in the airport industry. Findings reveal significant categories and deliver valuable findings for academia and managerial practice particularly with regard to leadership issues, organizational structure, and roles of individuals.2.1 Introduction to service-dominant logic Todaya#39;s world is increasingly characterized by services. ... This trend is unlikely to change as the underlying drivers of service growth are unlikely to change: growing outsourcing activities, ... But even globally, countries like China and India focus on services development in order to transform into modern service economies.34 On ... This view of defining services rather as a residual of goods and 33See Ostrom et al., 2010 34See Ford aamp; Bowen, anbsp;...

Title:Driving Innovation in Service Organisations
Author:Jessica Scheler
Publisher:Springer Science & Business Media - 2013-01-11


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