While buying and selling goods and services once necessitated a face-to-face transaction, much of the commerce we now undertake is completely electronic. Recent advances in electronic and mobile commerce, precipitated by innovations in technology and user acceptance, have led to subsequent changes in individual and organizational behavior. E-Commerce Trends for Organizational Advancement: New Applications and Methods gathers essential research on the changing face of commerce, investigating the development, delivery, and perception of e- and m- commerce systems and tools.While prior research has focused on the role of e-services in business-to- consumer interactions, this chapter studies ... parts based on a first generation e- commerce solution and subsequently introduced a comprehensive customer service portal. ... a major acceleratorin realizing closer forms DOI: 10.4018/978-1- 60566-964-9.ch012 of collaboration between business partners. ... Copying or distributing in print or electronic forms without written permission of IGI Global is prohibited.
|Title||:||E-Commerce Trends for Organizational Advancement: New Applications and Methods|
|Publisher||:||IGI Global - 2009-11-30|