Will you be the best business leader of tomorrow? Developing Effective Leadership Programs is a set of case studies and best practices resources for leaders and managers at all levels of the organization. Use the variety of approaches presented here to develop leadership potential.Twelve Case Studies from the Real World of Training Franklin C. Ashby Jack J. Phillips. A Customer Service Trifecta: Situational Leadership, Quality, and Satisfaction Dr Pepper/Seven Up, Inc. Karl ]. Krayer This case provides details about aanbsp;...
|Title||:||Effective Leadership Programs|
|Author||:||Franklin C. Ashby|
|Publisher||:||American Society for Training and Development - 1999|