There is a growing recognition of the increasing importance of alocal leadershipa practice within multi-unit service contexts, given the threat to costly land-based retail infrastructures from smart technologies. Multi-site organizations are economically significant, but currently under-researched and poorly understood. In Effective Multi-Unit Leadership, Chris Edger looks at that key managerial cohort in the retail, hospitality and service sectors operating between the centre and unit - the Multi-Unit Leader (MUL). This district, area or regional manager, is tasked with maximising revenue and profit from a complex and ambiguous positional space, being sandwiched between the centre and unit, facing the MUL paradox: how do they motivate unit managers and team members to provide great service whilst simultaneously fulfilling the Centre's compliance agenda? Based on extensive case study research across a range of multi-unit service organisations, Edger advances an Integrated Model of MUL that elucidates how key activities (sales-led service, systems and standards - 3Ss) are driven through behavioural practices (commitment, control and change - 3Cs) underpinned by MUL personal characteristics (expertise, emotional intelligence and energy - 3Es). Central to this model is the notion of aportfolio optimisation through social exchangea (POSE) where MULs apply alocal leadershipa, leveraging their portfolios through the deft application of exchange-based currencies. Replete with case studies, Effective Multi-Unit Leadership will appeal to high potential unit managers; existing multi-unit leaders who want to improve their performance levels; and retail/service directors wishing to train and coach their direct reports; as well as business educators and those with an academic interest in organisational studies.The traitapproach todefining effective leadershipcan becriticisedfor three major reasons (Zaccaroet al2001).First, traittheories mainlycoalesce around thebig fivepersonality traits; intelligence, extraversion, selfconfidence, dominance andanbsp;...
|Title||:||Effective Multi-Unit Leadership|
|Author||:||Professor Chris Edger|
|Publisher||:||Gower Publishing, Ltd. - 2012-11-01|