Containing ten years of experience, this complete aseminar in a booka includes success tips for supervisors, and ahands-on, real-worlda activities that teach the many and varied skills necessary for success in today's workplace. It develops individuals who know not only about supervision, but who know how to supervise. Chapter topics cover leadership, facilitating change, communication, ethics, motivation, decision making and problem solving, performance appraisal, employee complaints, workplace violence, legal issues, training, health and safety, staffing, and team building and teamwork.For supervisors, team leaders, and work coachesafor on-the-job training, business and industry seminars, and distance learning.Some of the features of this practical text include: Applications of supervision principles based on actual work cases that help provide context for the concepts presented Activities based on actual work cases that allow users to apply the ...
|Author||:||David L. Goetsch|
|Publisher||:||Pearson College Division - 2002|