He complains to Phumza that the air conditioning system in his room doesna#39;t work and that it is too hot. Phumza cana#39;t fix the air conditioning system herself. But instead of telling Mr Hesse to speak to the maintenance manager, she apologisesanbsp;...
|Title||:||FCS Client Services & Human Relations L3|
|Author||:||Linéll Van Hoepen, Vanessa Verster|
|Publisher||:||Pearson South Africa - 2008|