Businesses these days talk a lot about figuring out what the customer wants. Well, hereas your first lesson: the customer doesnat know what he wants. This book is going to show you how to convince him he wants the thing youare selling. Les Gold has been in business since age twelve, when he started selling used golf clubs from his dadas basement. Now he owns Detroitas biggest pawnshop, American Jewelry and Loan, and is the star of the hit reality TV show Hardcore Pawn. As a third-generation pawnbroker, Gold grew up in the business, dealing with cusAstomers who could be unruly and violent as often as they were friendly. He became good at selling just about anything and at buying items for what they were worth. Although he started at his familyas small pawnshop, he has now expanded into a fifty-thousand-square-foot former bowling alley, making a thousand deals a day. On any given day, he could be taking a vinAstage car in to pawn or chasing down a thief whoas just stolen a gold chain from the store. No business school in the world can teach you as much about buying, selling, negotiating, managing employees, dealing with customers, advertising, tracking trends, and predicting the economyas ups and downs. In this entertaining, honest book, Gold takes you inside some of his weirdest, wackiAsest deals and steals. From the monkey his dad once took in to pawn to the deal Gold made for a stripper pole, he has no boundaries for what he considers to be part of his businessaand neither should you. You will learn: How to tell an emotional story when youare sellingaand take emotion out of the transaction when youare buying Why judging your customers before you know them can kill a potential deal How to deal with risk, both mental and physical How to communicate with employees (even if theyare your own kids) Why investing in relationships with your community is time well spent Why your business should never be limited by what others tell you it should be No place in the world prepares you better for the working world than a pawnshop, and Les Gold takes you inside his shop to share what heas learned from fifty-five years in the most interesting job in the world.In a nice twist of fate, we got advice from a reality show pro. Lili and I went to a jewelry show around the time we were considering the TV deal, and we ran into Kris Jenner, the Kardashian matriarch, famous for being manager for ... My kids and their spouses agreed to do the show. ... I think thata#39;s why our show has been successful: Our business, and our show, is as big and as varied as human nature is.
|Title||:||For What It's Worth|
|Publisher||:||Penguin - 2013-06-13|