Functional Thinking for Value Creation

Functional Thinking for Value Creation

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After the IPS2 conferences in Cranfield and LinkApping in 2009 and 2010 the 3rd CIRP International Conference on Industrial Product Service Systems (IPS2) 2011 takes place in Braunschweig, Germany. IPS2 itself is defined as a€œan integrated industrial product and service offering that delivers value in usea€. The customers expect comprehensive solutions, which are adapted to their individual needs. IPS2 offers the possibility to stand out from competition and for long-term customer loyalty. Particularly in times of economic crisis it becomes apparent which producing companies understand to satisfy the needs and requirements of their customers. Especially in this relatively new domain IPS2 it will be important to keep track of the whole context and to seek cooperation with other research fields and disciplines. The 3rd CIRP International Conference on Industrial Product Service Systems (IPS2) 2011 serves as a platform for such collaborations and the discussion of new scientific ideas.PSS concept should be modeled in a process structure involving user, service staff, and product system. The service blueprint can be modified for expressing user actions, service activities and product modules. The modified service blueprintanbsp;...

Title:Functional Thinking for Value Creation
Author:Jürgen Hesselbach, Christoph Herrmann
Publisher:Springer Science & Business Media - 2011-03-18


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