In an age when scandal can destroy a company's brand or anyone's reputation in an instant-GLASS JAW is an Art of War guide to modern crisis management. In boxing terms, a tough-looking fighter who can't take a punch is said to have a qglass jaw, q and so it is these days with targets of controversy. Down the rabbit hole of scandal, the weak are strong and the strong are weak. Just consider this slate of recent reputational body blows: Toyota, Susan G. Komen, Paula Deen, Tiger Woods, Joe Paterno, BP, the Duke Lacrosse players, Lance Armstrong, and Anthony Weiner. GLASS JAW is a manifesto for these times, written by crisis management veteran Eric Dezenhall, who has spent three decades dealing with some of the most intense controversies, both known and . . . handled with discretion. In the current digital age, the fundamental nature of controversy is viral, rendering once-mighty organizations and individuals powerless against scandal. In GLASS JAW, Dezenhall analyzes scandal and demystifies the paper tiger qspinq industry, offering lessons, corrective measures, and counterintuitive insights, such as: How there really is no qgetting aheadq of a bad story (and other clichAcs from the media) The perils of navigating the qFiasco Vortexq The art (and transaction) of the public apology Why a crisis is not an opportunity The Nixon Fallacy: if only he had just said qI screwed up, q the whole thing would have gone away (not a chance) How you are the enemy: the self-sabotage of selfies, tweets, emailing before thinking, technology creep, the privacy vacuum, and the industrialization of leaking. From the boardroom to the parenting messaging board, scandals erupt every day. GLASS JAW explains this changing nature of controversy and offers readers counterpunches to best protect themselves.This operation included thedrowning and electrocution ofdogs, not to mention thehorrible injuries anddeath causedbythe ... Vicka#39;s crisis management skills were savaged in thepress. ... As with most comebacks, Vicka#39;s had more to dowithhis core skillsetthan the wizardry of those off the gridiron. Accordingly, Lance Armstrong can do apologiaroad shows forthe restof his life, but he wona#39;t make a dent in hisanbsp;...
|Publisher||:||Hachette UK - 2014-10-07|