Applications for a passport are administered by Her Majesty's Passport Office (HMPO). This executive agency of the Home Office was established on 13 May 2013. At the beginning of June 2014, it became apparent that there were delays in the processing of passport applications. Members of the public who did not contact their MPs were held in queues and their cases were not dealt with a sufficient level of service. All applicants should be able to receive details of their applications, regardless of whether they follow it up themselves, or if it is followed up by their constituency MP. A number of people have ended up out of pocket due to HMPO's inability to meet its service standard. HMPO should compensate all those people who made an initial application on or after 1 May 2014, who subsequently upgraded to the fast-track service and who met the criteria for the free upgrade which was later offered and the Home Office should remove the agency status from Her Majesty's Passport Office (HMPO) bringing it back under the direct control of Ministers.The state should not be exploiting its citizens by making a profit on what is a basic right. We recommend that HM Passport Office set prices at a break-even point (allowing for a reasonable margin of error), either by reducing prices, or by devoting surplus ... We are also concerned that the contract between HMPO and Teleperformance has the potential to be gamed to the detriment of UK taxpayers.
|Title||:||HC 238 - Her majesty's passport Office: Delays in Processing Applications|
|Author||:||Great Britain. Parliament. House of Commons. Home Affairs Committee, Stationery Office (Great Britain)|
|Publisher||:||The Stationery Office - 2014|