The New York Times bestseller that provides a simple, proven approach to improve accountability and the bottom line. The economy crashes, the government misfires, businesses fail, leaders don't lead, managers don't manage, and people don't follow through, leaving us asking, qHow did that happen?q Surprises caused by a lack of personal accountability plague almost every organization today, from the political arena to large and small businesses. How Did That Happen? offers a proven way to eliminate these nasty surprises, gain an unbeatable competitive edge, and enhance performance by holding others accountable the positive, principled way. As the experts on workplace accountability and the authors of The Oz Principle, Roger Connors and Tom Smith tackle the next crucial step everyone can take, whether working as a manager, supervisor, CEO, or individual performer: creating greater accountability in all the people on whom you depend.many years to bring this new idea to market. However, when Michelin introduced the run-flat tire, the company did not hear the applause it expected; it heard, ... Of course, Michelin is not the only company that has failed to form abesta expectations when they needed them and subsequently paid a big price for that oversight.
|Title||:||How Did That Happen?|
|Author||:||Roger Connors, Tom Smith|
|Publisher||:||Penguin - 2009-08-11|