Implementing Virtual Reference Services

Implementing Virtual Reference Services

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Social web technologies present an often confusing array of options for answering user reference questions. Applying 20 years' experience as a reference librarian working through the development of virtual reference and the integration of new tools and technologies into the industry, Thomsett-Scott lays out how libraries are using vendor services such as LibraryH3lp, LibAnswers, and Text a Librarian, as well as free tools like Twitter and Google Voice for their reference needs. Practitioners offer details on virtual reference services such as Twitter Search, instant messaging services such as Google Voice and Chat, and collaborative services such as My Info Quest.... 2011 Day Week Month 4| Sun 12118 Mon 12119 Tue 12/20 Wed 12/21 Thu 12122 GMT-06 agt; Mini calendar 6am v My ... , rtCnllene 5pm 59-65: 59-65: 5p-7p Seattle Houston Contra Costa My Info Quest Google Calendar Schedule project.

Title:Implementing Virtual Reference Services
Author:Beth C. Thomsett-Scott
Publisher:American Library Association - 2013


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