Improving Public Service

Improving Public Service

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The Parliamentary and Health Service Ombudsman responsible for investigating complaints regarding whether governmental departments, agencies and some other public bodies in the United Kingdom, and the National Health Service (NHS) in England, have acted properly or fairly, or have provided poor service. This is the first report from the Parliamentary and Health Service Ombudsman of the new 2008-09 session, and sets out 20 cases that the Ombudsman believes illustrate good and poor practice in dealing with complaints from the public, and further demonstrate how things might have been handled differently if the public body concerned had in the mind the Ombudsman's three sets of principles on: good administration; remedy; and complaint handling.Dr L anaesthetised the lower jaw, but before the dental work began, Mr G told Dr L that the sensitivity was in the upper left ... The Dental Adviser concluded that Dr L had failed to obtain Mr Ga#39;s consent on 18 June to repair the lower filling andanbsp;...

Title:Improving Public Service
Author:Great Britain. Parliamentary and Health Service Ombudsman
Publisher:The Stationery Office - 2008


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