Cleverly utilizes a fictional story to make the subject matter - implementation of a KPI management system - accessible and engaging for the reader. The events in the book are based on the authoras own experience and real third party accounts.I want coffee, hot, black and four sugars, and I want it to have as much caffeine in it as possible.a aOkay. I prefer ... While I waited for my Assam tea to finish brewing, I asked Art, aTell me a little about yourself and your background.a aIs it relevant?
|Title||:||Integrated Measurement - KPIs and Metrics for ITSM|
|Publisher||:||IT Governance Publishing - 2013-05-21|