The International Dictionary of Hospitality Management is the must have companion for all those working or studying in the field of hospitality management. With over 728 entries, it covers everything you need to know, from a concise definition of back office systems, to management accounting and yield management. It covers all of the relevant issues in the field of hospitality management from both a sectoral level: * Lodging * Restaurants and Food service * Time-share * Clubs * Events As well as a functional one: * Accounting and Finance * Marketing * Strategic Management * Human Resources * Information Technology * Facilities Management An abridged version of the successful International Encyclopedia of Hospitality Management, its user friendly layout provides readers with quick and concise answers across this diverse area of industry.Given the importance of the customer service interaction in hospitality, checks can also be used to confirm past behaviors used in service situations. Often reference checks are used to determine criminal background and credit worthiness.
|Title||:||International Dictionary of Hospitality Management|
|Author||:||Abraham Pizam, Judy Holcomb|
|Publisher||:||Routledge - 2010-05-14|