Introduction to Total Quality

Introduction to Total Quality

4.11 - 1251 ratings - Source

This comprehensive, in-depth introduction to both the big picture and the specific details of total quality management uses a direct, straightforward approach to make the theories and principles of total-quality practical and useful in a real world setting.... 320 Roosevelt, Franklin D., 579 Root cause of the problem, 422, 459, 527 Root mean squared deviation, 399 Rossett, ... Inc., 228 Selective listening, 302 Self- actualization needs, 221 Self-discipline, 225-226 Selflessness, 248 Selling price, 165 ... 569-571 7 Habits of Highly Effective People, The (Covey), 227 Shanks, David C, 106 Shared leadership/followership, ... Special variation, 279 Stamina, 226 Standard deviation, 398-399 Standardize the process (continuous improvement), anbsp;...

Title:Introduction to Total Quality
Author:David L. Goetsch
Publisher: - 1997


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