This is the final report of a three-part series of a research program to improve the selection and retention of airline passenger pre-board screener personnel. This report describes the Delphi small-group process methodology that was used to identify factors affecting the tenure of screener personnel. Although the Delphi process has been completed and yielded valuable findings, additional research efforts are required before intervention programs are developed. Recommendations for intervention programs, based on the data obtained, have been provided. The reader is referred to the first report for an examination of the literature related to the selection and performance measurement issues. Methodology and results completed during a job task analysis can be found in the second report of the series.This is the final report of a three-part series of a research program to improve the selection and retention of airline passenger pre-board screener personnel.
|Title||:||Job Tenure Factors for Airline Passenger Screener Personnel|
|Author||:||Ronald J. Lofaro, Federal Aviation Administration Technical Center (U.S.), United States. Federal Aviation Administration, United States. Department of Transportation|