qJourney to Lean focuses on how changes to the operating system need to be integrated with other changes within the organisation. As well as unpacking often ignored behavioural and managerial aspects of change, the book uses the story of Arboria, in the form of a written 'documentary', to bring the practicalities of a lean transformation to life.q--BOOK JACKET.Whether they are to do with greeting a guest in a hotel, answering the telephone in a call centre, or building a car, ... part in flexible labour systems by making it easier for individual employees to switch from one task or work cell to another.
|Title||:||Journey to Lean|
|Author||:||John Drew, Blair McCallum, Stefan Roggenhofer|
|Publisher||:||Palgrave Macmillan - 2004-03-24|