Many organizations are now realizing that their competitive edge lies mostly in the brainpower-the intellectual capital-of their employees and management. To stay ahead of the pack, companies must leverage their knowledge, internally and externally. But it is not enough to develop lessons-learned databases. Experts now believe the current savior of organizations is knowledge management-the conceptualization, review, consolidation, and action phases of creating, securing, combining, coordinating, and retrieving knowledge-in short, the process of creating value from an organization's intangible assets. Jay Liebowitz, one of the leading knowledge management and expert systems authorities in the world, brings together over thirty articles contributed by the top researchers and practitioners to produce what seems destined to become the key reference for this emerging field. With it you will find: How to create a knowledge-sharing environment How senior executives can show tangible benefits using methods that value the intellectual capital-especially the qhuman capitalq within the organization How knowledge management is not the same as information management How senior management commitment and involvement are essential to the success of a knowledge management systemImproved customer service and document security: Immediate, concurrent access to drivera#39;s files with no lost or misplaced folders. ... In Arizona, the Office of the County Recorder is the only office that is mandated to record, index, and preserve ... The Maricopa County Recorder needed a solution that could deliver on-line document images quickly to the public at remote locations, replace the manual cashanbsp;...
|Title||:||Knowledge Management Handbook|
|Publisher||:||CRC Press - 1999-02-25|