Knowledge Management in Electronic Government

Knowledge Management in Electronic Government

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a€œWe know more than we can tell and we can know nothing without relying upon those things which we may not be able to tella€ (Michael Polanyi) The importance of knowledge management (KM) is increasingly recognized in the public sector and in relation with e-government implementations. Because governments and public administrations deal with information and knowledge on a large scale, this domain is particularly predestined to actively practice KM: much of the work of public authorities refers to the elaboration of data, infor- tionandknowledgeoncitizens, businesses, society, themarkets, theenvironment, laws, politics, etc. Evenmanya€œproductsa€ofpublicadministrationandgovernmentaredelivered intheshapeofinformationandknowledgethemselves.Thisaspectespecially- plies to the policies, management, regulation and monitoring of society, markets and the environment. With the recent evolution of e-government projects, high expectations are linked. As a consequence, e?cient support from adequate KM conceptsandtoolstoexploitthehugeknowledgeandinformationresourcesdealt with in e-government is expected. Not only the trend towards a knowledge society calls for KM solutions. C- rent e-government developments signi?cantly in?uence the public sector. These require the rethinking of knowledge distribution and management: Citizen- and business- oriented service delivery, including one-stop service provision, inter- ganizationalco-operationbetweengovernmentagenciesandcross-bordersupport for complex administrative decision making call for largely opened-up access to remote information and knowledge resources. E-government a€“ and speci?cally the concept of online one-stop government a€“ integrates dislocated information and knowledge sources into a global virtual knowledge fabric.IBM, Retail pplication Architecture (RAA) / General Information Manual pplication Architecture (RAA) / General Information ... Program Management Office, The Business Reference Model Version 2.0. 2003. 11. Office of e-Envoy UK, e- Servicesanbsp;...

Title:Knowledge Management in Electronic Government
Author:Maria A. Wimmer
Publisher:Springer Science & Business Media - 2004-05-06


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