Customer service woes that'll make you laugh out loud - and cringe in fear. Let's face it. Getting good customer service these days is about as easy as winning the lottery. In this enlightening collection of true stories, Hal Becker takes a look at how baI rented a car, a 1996 Mercury Sable. Actually, an organization rented it for me while I was in Missouri to conduct a seminar for ... found the number to call for repairs. They told me to hold. I held for a long time. Then I hung up and called backanbsp;...
|Author||:||Hal B. Becker|
|Publisher||:||OakHill Press - 2001-08-01|