Making Scorecards Actionable

Making Scorecards Actionable

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The concept of the Balanced Scorecard has become increasingly popular in the global business world as a tool for balancing business strategy with financial concerns, customer care, internal business processes, and learning and growth. This book focuses on the hands-on experiences of companies across a broad range of organizations at both operational and board level. Drawn from cases in the UK, Europe, the United States, and Japan, the book shows that though Balanced Scorecard has been adopted widely, it is practiced in different forms and with varying degrees of success. Making Scorecards Actionable helps in creating and communicating a total comprehensive strategy to all organizational members from the top down. * Provides a long-term view of what the company's strategic objectives really are. * Shows how to make use of knowledge gained through experience. * Demonstrates the required flexibility of such a system to cope with the fast-changing business environment. * This book provides a practice-based follow on from the successful Performance Drivers by Olve, Roy and Welter (0471 986232) Readership: Operational managers, consultants, and business students.... 126a€“47, 288 see also competencies SLAs see service level agreements SMS see short message service snapshots, scorecards 15a€“24 ... 174 simplification needs 128 success factors 126, 290 system dynamics 143a€“5 unique qualities 128a€“30, 289 stretch targets 238, ... 105a€“23 value-based management 224a€“5 varieties, scorecards 3, 8a€“9, 12, 15a€“37, 105a€“23 VCC see Volvo Cars virtual organizationsanbsp;...

Title:Making Scorecards Actionable
Author:Nils-Göran Olve, Carl-Johan Petri, Jan Roy, Sofie Roy
Publisher:John Wiley & Sons - 2003-07-07


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