... such strategies as benchmarking, process management and process analysis techniques, and customer focus. ... Similarly, New England Corporation has achieved improved customer service and reduced cycle time through use of ... The man who discovered quality: How W. Edwards Deming brought the quality revolution to America a the stories of Ford, Xerox, ... Psychological Bulletin, 9, 517-539.
|Author||:||Fred H. Maidment|
|Publisher||:||Brown & Benchmark Pub - 1999-12-01|