Management and Leadership Innovations, vol. 38 of Advances in Librarianship, presents techniques, cases and theoretical papers on how libraries and other non-profit organizations can achieve sustainability through application of the UN's Agenda 21; how to interview candidates through non-traditional and interactive processes to assess 'soft skills' needed to join a team; how a model was developed to ensure successful school libraries; and how academic libraries can provide leadership in sustaining and preserving their communities' history and culture. It also offers chapters on the utility of gossip in management, how to provide mindful leadership within an organization, and how to identify and manage levels of stress and burnout. The volume presents a case study of how a library altered the skill sets of subject librarians to function in teams using a matrix approach in order to better serve clients. Another innovation is represented by a chapter on staff development and service through participation in a community of practice. Also included is a chapter on a relatively new concept of service design which is critical in improving user/customer satisfaction and patronage.More formal presentations and workshops required more preparation, but were effective for addressing particular development topics. Members of the community of practice served as presenters, or an outside expert was brought in dependinganbsp;...
|Title||:||Management and Leadership Innovations|
|Author||:||Anne Woodsworth, W. David Penniman|
|Publisher||:||Emerald Group Publishing - 2014-06-05|