The success of any organization most often depends on the execution and management of such strategic issues as business development, personnel and fiscal operations. This new book introduces readers to the duties and practices assigned to service managers in the successful operation of an automotive service facility. Coverage begins with a general discussion of the management structure and the service manageras role in facility operations. Consideration is then given to navigation of the personnel process from the recruitment of workers to supervision of their performance. The financial business practices of a service manager familiarizes readers with the importance of fiscal responsibility in the operation of a lucrative automotive service business. Important Notice: Media content referenced within the product description or the product text may not be available in the ebook version.When writing a strategic plan, it must contain the companya#39;s: ac Missionawhy the owners started the business (for example, to offer automobile services ... years), ac Business objectivesawhat the owners will sell to their customers (for example, maintain, diagnose, and repair all makes and models of automobiles). These statements (see Figure 3-4) must be clearly stated and recognized by all employees.
|Title||:||Managing Automotive Businesses: Strategic Planning, Personnel and Finances|
|Author||:||Ronald Garner, C. Garner|
|Publisher||:||Cengage Learning - 2005-12-01|