In order to stay efficient, companies need to improve their existing business processes on a continuous basis. To ensure competitive edge, it is essential for companies to adapt radically to new business opportunities and when external demands change. However, experience and research show that companies have difficulties managing both the continuous improvement of the existing system and radical change at the same time. By using TQM and BPR to represent the two approaches to change Tor TAcnnessen contributes to the understanding of the challenges of this integration and shows ways to accomplish a successful synergistic combining of the two approaches.The company focused on high quality and high tech iron products like engine parts, e.g. engine valves for Volvo. ... 10.2.2 Empirical analysis: The Actor- Process Diagram and the combining of TQM and BPR characteristics ... managed and performed by managers, specialists and few individuals (Hammer aamp; Champy 1993, Davenport 1993, Hammer 1996, Koch et al 1999, Moltu 2000, den Hertog 2004).
|Title||:||Managing Process Innovation through Exploitation and Exploration|
|Publisher||:||Springer Science & Business Media - 2013-12-04|