Measuring Quality

Measuring Quality

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Intended as practical instrument for the evaluation of library services. Includes indicators for electronic services and cost-effectiveness and gives practical help by showing examples of possible results for each indicator. Although aimed specifically at academic and public libraries, most indicators will also apply to all other types of libraries.Performance Measurement in Libraries Roswitha Poll, Peter te Boekhorst ... The outcome of the reference interview can be influenced by a€c staff skills (including communication skills), a€c the usersa#39; skills ... Incorrect answers given by reference staff can have negative outcome on usersa#39; work, as users tend to believe in theanbsp;...

Title:Measuring Quality
Author:Roswitha Poll, Peter te Boekhorst
Publisher:Walter de Gruyter - 2007-01-01


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