Measuring Quality Improvement in Healthcare

Measuring Quality Improvement in Healthcare

4.11 - 1251 ratings - Source

This ground-breaking book addresses the critical, growing need among health care administrators and practitioners to measure the effectiveness of quality improvement efforts. Written by respected healthcare quality professionals, Measuring Quality Improvement in Healthcare covers practical applications of the tools and techniques of statistical process control (SPC), including control charts, in healthcare settings. The authors' straightforward discussions of data collection, variation, and process improvement set the context for the use and interpretation of control charts. Their approach incorporates qthe voice of the customerq as a key element driving the improvement processes and outcomes. The core of the book is a set of 12 case studies that show how to apply statistical thinking to health care process, and when and how to use different types of control charts. The practical, down-to-earth orientation of the book makes it accessible to a wide readership.A Guide to Statistical Process Control Applications Raymond G. Carey, Robert C. Lloyd ... (Toyota Corolla) a€c The quality goes in before the name goes on! ... more information on process reengineering may find help from a variety of resources, for example, Roberts (1994) and the September 1994 issue of the Quality Letter.

Title:Measuring Quality Improvement in Healthcare
Author:Raymond G. Carey, Robert C. Lloyd
Publisher:ASQ Quality Press - 1995


You Must CONTINUE and create a free account to access unlimited downloads & streaming