Completely updated with new listings and statistics throughout, this comprehensive resource gives urban experts, municipal leaders, management analysts, and pre-professionals essential practical tools to establish and assess a municipality's performance in all areas of operation. It goes beyond the current literature on local government performance measurement and offers benchmarks on more than 40 key topics against which performance can be assessed. It includes relevant national standards developed by professional associations and actual performance targets, as well as performance results from a large selection of respected city governments. Two new chapters cover economic development and benchmarks for municipal airports, call centers, mail centers, print shops, and public information offices. Performance statistics for more than 250 city governments help public management professionals keep abreast of the most current information available. --Assessing Local Perfomance and Establishing Community Standards David Ammons ... OR 2.2 (2008) Grapevine, TX 2.0 (2010) Selected Standards for Public Swimming Pools: Excerpts from the American National Standard The following are excerpts ... Used by permission of the Association of Pool and Spa Professionals.
|Publisher||:||Routledge - 2014-12-18|