Network Sales and Services Handbook

Network Sales and Services Handbook

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The sales professional's handbook to understanding IT technologies and mastering the concepts and needs of a network environment. Essential understanding of the technologies that sales representatives need to know for success. Case studies provide real-world examples for applying learning. Information gathering surveys provide templates for getting the information you need on sales calls. 'Ping Words' show sales interview prompts that enhance information discovery in the sales process. User Level: Intermediate Audience: The target audience is any non-technical individual in a networking sales or service position i.e sales representatives for technical companies and sales engineers. Author Biography: Matthew 'Cat' Castelli, CCNA, CCDA, CCNP, CCDP has 13 years telecommunication experience in both field and sales engineersing.This chapter introduces you to the fundamental concepts of the Open System Interconnection (OSI) Reference Model. ... The OSI Reference Model, illustrated in Figure 2-1 , is a conceptual model composed of seven layers, each specifying particular network functions. ... Layer-7 Layer-6 Layer-5 Layer-4 Layer-3 Layer-2 Layer- 1 Application Presentation Session Transport Network Data-Link Physical anbsp;...

Title:Network Sales and Services Handbook
Author:Matthew J. Castelli
Publisher:Cisco Press - 2002


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