Customers are increasingly demanding higher levels of speed and quality, yet leaders often focus mainly on reducing the costs of operations. This book outlines the needed evolution in leadership attitudes and behaviors in the key operational areas such as new product development, sales, operations, customer service, human resources, finance, and information technology.I first began paying attention to the role of leaders in improving operations in the mid-1980s. ... The rapid development of information technology (IT) and the impact of the World Wide Web have fundamentally changed how businesses operate.
|Publisher||:||Business Expert Press - 2010-08-20|