Approaching the subject from a truly managerial perspective, this brand new text provides clear and concise coverage, whilst the fully updated accompanying CD provides an opportunity to practice and further explore the concepts and techniques introduced. A diagnostic approach equips you with the questions to effectively assess and improve the operations and processes in your company. Cases in the main text provide an insight into the reality of managing operations. Interactive cases provide the opportunity to work through the decision-making process to solve operations problems. A balance of service and manufacturing examples equips you with a practical and wide-ranging understanding of the material. An interactive study guide featuring video, animated diagrams, Excel spreadsheets and further examples provides practical guidance on core concepts and issues.However, in the near future our own production services work could be the biggest aquot;customeraquot; for our hire and sales ... The technicians also checked the equipment on return from the customer and carried out any repairs or maintenance thatanbsp;...
|Title||:||Operations and Process Management|
|Author||:||Nigel Slack, Stuart Chambers, Robert Johnston|
|Publisher||:||Pearson Education - 2009|