Operations Management for Service Industries

Operations Management for Service Industries

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Looking at service industries from the cost and quality management viewpoint, Bassett argues that to achieve effective service delivery, companies must move from high-volume, long-run output to low-volume and short-runs operations. He maintains that despite the inevitability of suboptimized plan and equipment utilization, inefficiencies are not inherent. His book outlines a vision of short-run operations based on proven principles of management and organization science, and provides service industry management with a blueprint for successful competition.Exhibit 9-2 Appliance Repair Service Capacity Table Type of Appliance Number of Qualified Technician Number Repair Technicians 12 3 4 Refrigerators 2 x x Washers 1 x Dryers 1 x Dishwashers 1 x Electric Ranges 2 x x Electric Ovens 2 x xanbsp;...

Title:Operations Management for Service Industries
Author:Glenn Bassett
Publisher:Greenwood Publishing Group - 1992-01-01


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