Practical Manual of Quality Function Deployment

Practical Manual of Quality Function Deployment

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This book introduces into the practical application of Quality Function Deployment (QFD) beyond the famous House of Quality Matrix by presenting a fully developed example of a clear and comprehensive QFD framework. The QFD workflow is described step by step, encompassing strategic planning, customer surveys, product and service characteristics, mechanisms, parts and cost deployment, technologies, process phases and faults analysis. The model, as presented with practical suggestions, can be used in firms with low resources and/or need for speed. In addition, a chapter is dedicated to the most common a€œfuzzya€ algorithms, explained for professionals and the book closes by describing in detail some QFD case studies. This book will be of interest to all who wish to use QFD to respond to and satisfy customer requirements effectively.The term a€œHouse of Qualitya€ (HoQ), refers to a particular matrix or quality chart, closed at the top with a triangular a€œroofa€, and came into being in Toyota Auto Body thanks to the imagination of Tsuneo Sawada, who introduced it in 1979 to the Japanese Society for Quality Control JSQC conference (Akao and Mazur 2003). The House of Quality was to become, for the western world, the symbol of QFD.

Title:Practical Manual of Quality Function Deployment
Author:Davide Maritan
Publisher:Springer - 2014-09-06


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