Practical Speech User Interface Design

Practical Speech User Interface Design

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Although speech is the most natural form of communication between humans, most people find using speech to communicate with machines anything but natural. Drawing from psychology, human-computer interaction, linguistics, and communication theory, Practical Speech User Interface Design provides a comprehensive yet concise survey of practical speech user interface (SUI) design. It offers practice-based and research-based guidance on how to design effective, efficient, and pleasant speech applications that people can really use. Focusing on the design of speech user interfaces for IVR applications, the book covers speech technologies including speech recognition and production, ten key concepts in human language and communication, and a survey of self-service technologies. The author, a leading human factors engineer with extensive experience in research, innovation and design of products with speech interfaces that are used worldwide, covers both high- and low-level decisions and includes Voice XML code examples. To help articulate the rationale behind various SUI design guidelines, he includes a number of detailed discussions of the applicable research. The techniques for designing usable SUIs are not obvious, and to be effective, must be informed by a combination of critically interpreted scientific research and leading design practices. The blend of scholarship and practical experience found in this book establishes research-based leading practices for the design of usable speech user interfaces for interactive voice response applications.TABLE 2.4 Sample User Responses and Action Classifications User Response Action Classification Ia#39;d like to test drive a hybrid. ... One application of this combination is in natural language (NL) call routing (Kuo, Siohan, aamp; Olive, 2003; Lee et al., 2000), ... alt;pickupDates at alt;pickupLocationagt;aquot; If the original sentence had been, aquot;Can I pick up a Ford Focus from LAX tomorrow at 9 a.m.? ... The content of the categories are kept in word lists or simple FSGs, which makes it easier to add newanbsp;...

Title:Practical Speech User Interface Design
Author:James R. Lewis
Publisher:CRC Press - 2010-12-10


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