In this era of global competition, the demands of customers are growing, and the quest for quality has never been more urgent. Quality has evolved from a concept into a strategy for long-term viability. The third edition of Principles of Total Quality explains this strategy for both the service and manufacturing sectors. This edition addresses the theme of reliability against the backdrop of increasing litigation in the area of product performance. New chapters also introduce and provide a historical perspective for Six Sigma, and discuss practical applications of the concepts of service excellence within healthcare organizations. The book also expands its analysis of management of process quality, customer focus and satisfaction, organizing for TQM, control charts for variables, and quality function deployment.Each automaker had its own detailed set of standards and requirements, which increased the cost of making parts and made ... QS-9000 is a harmonization of DaimlerChryslera#39;s Supplier Quality Assurance Manual, Forda#39;s Q-101 Quality System ... the following truck manufacturers: Freightliner Mack Trucks, Navistar International, PACCAR, and Volvo GM Heavy Truck. ... in the automotive industrya#39;s products, just as the ISO 9000 series of standards did for general industrial operations.
|Title||:||Principles of Total Quality, Third Edition|
|Author||:||Vincent K. Omachonu, Joel E. Ross|
|Publisher||:||CRC Press - 2004-05-27|