Packed with real-world illustrations and cases, QUALITY AND PERFORMANCE EXCELLENCE, 7e presents the basic principles and tools associated with quality and performance excellence through cutting-edge coverage that includes the latest thinking and practices from the field. This proven text has three primary objectives: familiarize students with the basic principles and methods, show how these principles and methods have been put into effect in a variety of organizations, and illustrate the relationship between basic principles and the popular theories and models studied in management courses. Extremely flexible and student friendly, the text is organized according to traditional management topics, helping students quickly see the connections between quality principles and management theories. Excellent case studies give students practical experience working with real-world issues. Many cases focus on large and small companies in manufacturing and service industries in North and South America, Europe, and Asia-Pacific. Important Notice: Media content referenced within the product description or the product text may not be available in the ebook version.After an eight-year effort, the company registered its product repair centersa#39; and in -home servicea#39;s quality managea ment systems (QMS) to ISO 9001. Once the repair centers were registered, Sears turned to the ina home service side of itsanbsp;...
|Title||:||Quality & Performance Excellence|
|Publisher||:||Cengage Learning - 2013-03-13|