Libraries today provide a wider variety of services, collections, and tools than at any time in the past. This book explores how reference librarianship is changing to continue to help users find information they need in this shifting environment.Even when the usera#39;s negative emotions seem directed at the library, it is best to not take the interaction personally. ... listened to, and comfortable with you as a librarian who can assist is vital to the success of the rest of the reference interview, anbsp;...
|Title||:||Reimagining Reference in the 21st Century|
|Author||:||David A. Tyckoson, John G. Dove|
|Publisher||:||Purdue University Press - 2014-11-01|